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Whether you need guidance choosing the right therapy panel, have a question about your order, or want to learn more about our equipment.
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Frequently Asked Questions
How long does shipping take for large equipment?
Most in-stock items ship within a total delivery time of 4 to 9 business days. The processing time is 1 to 2 business days and the transit time is 3 to 7 business days. You will receive tracking information as soon as your order ships. For more details on returns, cancellations, or delivery-related concerns, please refer to our Refund Policy.
Do you offer free shipping on orders?
Yes, we offer free shipping on all orders over $100. For orders under that threshold, shipping costs are calculated at checkout based on the size and weight of your items. Freight delivery for oversized equipment may have separate handling requirements, which we will communicate before dispatch. For full details on shipping methods, timelines, and delivery conditions, please refer to our Shipping Policy.
What is your return policy for therapy equipment?
We accept returns within 30 days of delivery for items in their original, unused condition and packaging. Please contact our support team to initiate a return and receive a return authorization number. Once we receive and inspect the item, your refund will be processed within 7 business days. For full details on eligibility, exclusions, and the return process, please refer to our Return Policy.
What wavelengths do your red light therapy panels use?
Our red light therapy panels utilize clinically studied wavelengths in the 660nm (red) and 850nm (near-infrared) ranges. These specific wavelengths have been shown to support cellular recovery, skin health, and overall wellness. Detailed specifications for each panel model are available on the individual product pages.
How do I choose between different cold plunge models?
The right cold plunge depends on your available space, desired temperature range, and how often you plan to use it. Our smaller models are ideal for personal use and compact areas, while larger units suit dedicated wellness rooms or shared spaces. Feel free to contact us for a personalized recommendation based on your setup.
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Orders over $100 ship free across the continental US, with careful handling for all large equipment deliveries.


















